# First order never arrived

**URL:** <https://discourse.huel.com/t/first-order-never-arrived/8481>\
**Category:** Experiences\
**Created:** [March 30, 2020, 1:14pm UTC](https://discourse.huel.com/t/first-order-never-arrived/8481 "2020-03-30T13:14:29Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![jmartinezcabral](https://avatars.discourse-cdn.com/v4/letter/j/958977/32.png) [@jmartinezcabral](https://discourse.huel.com/u/jmartinezcabral)\
**Post date:** [March 30, 2020, 1:14pm UTC](https://discourse.huel.com/t/first-order-never-arrived/8481/1 "2020-03-30T13:14:29Z")

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Hello! So i signed up for a new membership with 4 bags a month. I never received a shipping update for #732952-US and its been 10 days since I ordered, I emailed support several times and have yet to get word back. I understand COVID-19 is slowing things down but not having an update or response on the status is making me question my membership.

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**Author:** ![Domenique\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/domenique_huel/32/2969_2.png) [@Domenique\_Huel](https://discourse.huel.com/u/Domenique_Huel)\
**Post date:** [March 30, 2020, 2:52pm UTC](https://discourse.huel.com/t/first-order-never-arrived/8481/2 "2020-03-30T14:52:35Z")

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Hi Joshua and welcome to Huel! We are currently receiving an influx of emails so many apologies if we have not replied to you on time! I do see here, however, that one of our CE team members has received your email and replied back about your order! 😊

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**Author:** ![jmartinezcabral](https://avatars.discourse-cdn.com/v4/letter/j/958977/32.png) [@jmartinezcabral](https://discourse.huel.com/u/jmartinezcabral)\
**Post date:** [March 30, 2020, 3:38pm UTC](https://discourse.huel.com/t/first-order-never-arrived/8481/3 "2020-03-30T15:38:37Z")

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Thank you for the response! I got it right after my post within 20 minutes. I now await the following response. These times are tough and constant communication with you guys really does go a long way! Thank you and looking forward to trying Huel with you guys soon!

Best,  
Jon