# Did not get the product so far!

**URL:** <https://discourse.huel.com/t/did-not-get-the-product-so-far/3390>\
**Category:** Uncategorized\
**Created:** [October 4, 2018, 12:30pm UTC](https://discourse.huel.com/t/did-not-get-the-product-so-far/3390 "2018-10-04T12:30:42Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![gaurang\_trivedi](https://avatars.discourse-cdn.com/v4/letter/g/aeb1de/32.png) [@gaurang\_trivedi](https://discourse.huel.com/u/gaurang_trivedi)\
**Post date:** [October 4, 2018, 12:30pm UTC](https://discourse.huel.com/t/did-not-get-the-product-so-far/3390/1 "2018-10-04T12:30:42Z")

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I have subscribed Huel for every 4 week delivery. I got charged on my card on 09/27/18 and the product suppose to come on 10/02/18 and I did not receive anything so far. I have emailed on support with all the information but no response. Can I get a phone number to talk to someone at Huel? I don’t know what else to do.

Thanks,  
Gaurang

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**Author:** ![Sothan\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/sothan_huel/32/1176_2.png) [@Sothan\_Huel](https://discourse.huel.com/u/Sothan_Huel)\
**Post date:** [October 4, 2018, 3:07pm UTC](https://discourse.huel.com/t/did-not-get-the-product-so-far/3390/2 "2018-10-04T15:07:09Z")

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We’re currently transitioning to a new customer support system which is causing some reply delays. I have reached out to you via email for order confirmation. After you confirm your address I will request for your order to be replaced.

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**Author:** ![gaurang\_trivedi](https://avatars.discourse-cdn.com/v4/letter/g/aeb1de/32.png) [@gaurang\_trivedi](https://discourse.huel.com/u/gaurang_trivedi)\
**Post date:** [October 4, 2018, 3:09pm UTC](https://discourse.huel.com/t/did-not-get-the-product-so-far/3390/3 "2018-10-04T15:09:42Z")

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Thanks Sothan. I confirmed my address via email.