# Customer Service help

**URL:** <https://discourse.huel.com/t/customer-service-help/3915>\
**Category:** Uncategorized\
**Created:** [November 14, 2018, 12:06am UTC](https://discourse.huel.com/t/customer-service-help/3915 "2018-11-14T00:06:48Z")\
**Posts on this page:** 10\
**Page:** 1

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**Author:** ![BrandonA](https://avatars.discourse-cdn.com/v4/letter/b/bbce88/32.png) [@BrandonA](https://discourse.huel.com/u/BrandonA)\
**Post date:** [November 14, 2018, 12:06am UTC](https://discourse.huel.com/t/customer-service-help/3915/1 "2018-11-14T00:06:48Z")

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Ive been emailing you guys since Friday trying to fix a shipping address issue, no response, and the package has already shipped and is sent back.

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**Author:** ![Sothan\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/sothan_huel/32/1176_2.png) [@Sothan\_Huel](https://discourse.huel.com/u/Sothan_Huel)\
**Post date:** [November 14, 2018, 10:18pm UTC](https://discourse.huel.com/t/customer-service-help/3915/2 "2018-11-14T22:18:30Z")

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Hi @BrandonA

Check your DM. I will need to have your order reshipped.

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**Author:** ![BrandonA](https://avatars.discourse-cdn.com/v4/letter/b/bbce88/32.png) [@BrandonA](https://discourse.huel.com/u/BrandonA)\
**Post date:** [November 15, 2018, 12:10am UTC](https://discourse.huel.com/t/customer-service-help/3915/3 "2018-11-15T00:10:04Z")

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did you get the email and message i sent you?

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**Author:** ![Sam](https://avatars.discourse-cdn.com/v4/letter/s/5f9b8f/32.png) [@Sam](https://discourse.huel.com/u/Sam)\
**Post date:** [November 17, 2018, 7:30pm UTC](https://discourse.huel.com/t/customer-service-help/3915/4 "2018-11-17T19:30:37Z")

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Same here, never got my package even though fedex has it marked as delivered. I have sent half a dozen emails with no reaponse. Been disappointed in my first experience with Huel. Worst customer service I have experienced.

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**Author:** ![BrandonA](https://avatars.discourse-cdn.com/v4/letter/b/bbce88/32.png) [@BrandonA](https://discourse.huel.com/u/BrandonA)\
**Post date:** [November 17, 2018, 8:42pm UTC](https://discourse.huel.com/t/customer-service-help/3915/5 "2018-11-17T20:42:25Z")

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They have actually been decent, and the product is good. Just they need a phone line, this while email thing is not a good idea in my opinion for a business

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**Author:** ![Sam](https://avatars.discourse-cdn.com/v4/letter/s/5f9b8f/32.png) [@Sam](https://discourse.huel.com/u/Sam)\
**Post date:** [November 17, 2018, 8:46pm UTC](https://discourse.huel.com/t/customer-service-help/3915/6 "2018-11-17T20:46:31Z")

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Glad to hear your issues are resolved. I have yet to hear any word myself.

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**Author:** ![BrandonA](https://avatars.discourse-cdn.com/v4/letter/b/bbce88/32.png) [@BrandonA](https://discourse.huel.com/u/BrandonA)\
**Post date:** [November 17, 2018, 9:37pm UTC](https://discourse.huel.com/t/customer-service-help/3915/7 "2018-11-17T21:37:28Z")

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Have you sent Tyler a PM? Hes usually pretty good

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**Author:** ![Sam](https://avatars.discourse-cdn.com/v4/letter/s/5f9b8f/32.png) [@Sam](https://discourse.huel.com/u/Sam)\
**Post date:** [November 17, 2018, 10:22pm UTC](https://discourse.huel.com/t/customer-service-help/3915/8 "2018-11-17T22:22:36Z")

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I have not, how does one dm a specific staff member?

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**Author:** ![BrandonA](https://avatars.discourse-cdn.com/v4/letter/b/bbce88/32.png) [@BrandonA](https://discourse.huel.com/u/BrandonA)\
**Post date:** [November 17, 2018, 11:08pm UTC](https://discourse.huel.com/t/customer-service-help/3915/9 "2018-11-17T23:08:43Z")

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go up in this message thread to sothan, click his name, and you should see a big blue tag saying message. can do that to everyone i believe.

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**Author:** ![Tyler\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/tyler_huel/32/2434_2.png) [@Tyler\_Huel](https://discourse.huel.com/u/Tyler_Huel)\
**Post date:** [November 19, 2018, 6:59pm UTC](https://discourse.huel.com/t/customer-service-help/3915/10 "2018-11-19T18:59:58Z")

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Just to hop in here, I’ve replied to your inquires Sam.