# Can’t cancel subscription (no account created before)

**URL:** <https://discourse.huel.com/t/can-t-cancel-subscription-no-account-created-before/8436>\
**Category:** Site Feedback\
**Created:** [March 24, 2020, 2:30pm UTC](https://discourse.huel.com/t/can-t-cancel-subscription-no-account-created-before/8436 "2020-03-24T14:30:18Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![chyvida](https://avatars.discourse-cdn.com/v4/letter/c/7ab992/32.png) [@chyvida](https://discourse.huel.com/u/chyvida)\
**Post date:** [March 24, 2020, 2:30pm UTC](https://discourse.huel.com/t/can-t-cancel-subscription-no-account-created-before/8436/1 "2020-03-24T14:30:18Z")

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Hi,  
I ordered a subscription but never created account with [huel.com](http://huel.com) at the beginning. So i have no access to “manage Subscription” to cancel my subscription. I have attempted to send my inquiries to your CSRs but still haven’t heard back from them.

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**Author:** ![Christian\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/christian_huel/32/1903_2.png) [@Christian\_Huel](https://discourse.huel.com/u/Christian_Huel)\
**Post date:** [March 24, 2020, 2:35pm UTC](https://discourse.huel.com/t/can-t-cancel-subscription-no-account-created-before/8436/2 "2020-03-24T14:35:55Z")

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Hey @chyvida! Unfortunately I’m not seeing any emails to our Customer Experience team inbox from the email associated with your forum account so I apologize for any frustration there. I’d be happy to send you over an email now so we can get to the bottom of this.

Have a great day! ☀