# Site Feedback **URL:** https://discourse.huel.com/c/site-feedback/3.md?page=2 [Latest](https://discourse.huel.com/latest.md) · [Categories](https://discourse.huel.com/categories.md) **Page:** 3 --- ## [Shipment Expectations](https://discourse.huel.com/t/shipment-expectations/8735)
**Author:** [@Chani](https://discourse.huel.com/u/Chani)\ **Replies:** 2\ **Last updated:** [May 16, 2020, 6:22pm UTC](https://discourse.huel.com/t/shipment-expectations/8735 "2020-05-16T18:22:24Z")
Hello! I’m very excited to be a Hueligan and placed my first order three days ago. Whenever I go to my Order History, it says that my order has been dispatched and gives an order number but does not provide a tracking nu… --- ## [Please simplify the ordering process](https://discourse.huel.com/t/please-simplify-the-ordering-process/8504)
**Author:** [@randyslavey](https://discourse.huel.com/u/randyslavey)\ **Replies:** 9\ **Last updated:** [April 14, 2020, 1:14pm UTC](https://discourse.huel.com/t/please-simplify-the-ordering-process/8504 "2020-04-14T13:14:14Z")
Whenever I need to order a new supply, it is always a hassle to have to find the subscription that has the product I need to re-order, modify the dates and the quantities, and re-order. I’ve also tried on three different… --- ## [Unable to Make Subscription Changes?](https://discourse.huel.com/t/unable-to-make-subscription-changes/8427)
**Author:** [@TheRoguishBard](https://discourse.huel.com/u/TheRoguishBard)\ **Replies:** 4\ **Last updated:** [April 8, 2020, 5:17pm UTC](https://discourse.huel.com/t/unable-to-make-subscription-changes/8427 "2020-04-08T17:17:39Z")
I can’t add or reduce my number of U/U bags in my subscription. Not in a rush, but I’m confused if something has changed with the flavor option or the subscription service? It gives me chocolate, berry, vanilla or v1.1,… --- ## [Huel Ready-to-drink price](https://discourse.huel.com/t/huel-ready-to-drink-price/8451)
**Author:** [@Jon\_Rurka](https://discourse.huel.com/u/Jon_Rurka)\ **Replies:** 2\ **Last updated:** [March 26, 2020, 12:43am UTC](https://discourse.huel.com/t/huel-ready-to-drink-price/8451 "2020-03-26T00:43:36Z")
Hello, I came on the site today to price out the Huel Ready-to-drink meals to check their viability for my PCT hiking trip next year. However, I was greeted with “Huel Ready-to-drink will be back soon.” and “Temporarily… --- ## [Can’t cancel subscription (no account created before)](https://discourse.huel.com/t/can-t-cancel-subscription-no-account-created-before/8436)
**Author:** [@chyvida](https://discourse.huel.com/u/chyvida)\ **Replies:** 1\ **Last updated:** [March 24, 2020, 2:35pm UTC](https://discourse.huel.com/t/can-t-cancel-subscription-no-account-created-before/8436 "2020-03-24T14:35:55Z")
Hi, I ordered a subscription but never created account with huel.com at the beginning. So i have no access to “manage Subscription” to cancel my subscription. I have attempted to send my inquiries to your CSRs but still… --- ## [How do I get customer service help?](https://discourse.huel.com/t/how-do-i-get-customer-service-help/8293)
**Author:** [@Nopzig](https://discourse.huel.com/u/Nopzig)\ **Replies:** 3\ **Last updated:** [March 4, 2020, 4:13pm UTC](https://discourse.huel.com/t/how-do-i-get-customer-service-help/8293 "2020-03-04T16:13:57Z")
I ordered my first batch on Tuesday and had it shipped to my office. Fedex said it would be here Thursday, but when Fedex delivered on Thursday they didn’t delivery my package. Fedex then said it would be delivered on Fr… --- ## [Subscription Cancellation Help!](https://discourse.huel.com/t/subscription-cancellation-help/8277)
**Author:** [@Francesca\_Agostino](https://discourse.huel.com/u/Francesca_Agostino)\ **Replies:** 1\ **Last updated:** [March 2, 2020, 2:45pm UTC](https://discourse.huel.com/t/subscription-cancellation-help/8277 "2020-03-02T14:45:51Z")
Every time I need to make an edit to my subscription I have to contact Huel. I have attempted multiple times to pause my subscription but still have to contact customer service to make any adjustments. Although they alwa… --- ## [Do we get tracking numbers?](https://discourse.huel.com/t/do-we-get-tracking-numbers/8112)
**Author:** [@OdetteBlack](https://discourse.huel.com/u/OdetteBlack)\ **Replies:** 3\ **Last updated:** [February 28, 2020, 6:00am UTC](https://discourse.huel.com/t/do-we-get-tracking-numbers/8112 "2020-02-28T06:00:46Z")
I haven’t received a tracking number. Is this normal? I don’t remember the exact verbage but it said it left. However, when I log in on my phone and computer there is no tracking. It just says I ordered the t shirt and … --- ## [Military/Student discount codes](https://discourse.huel.com/t/military-student-discount-codes/8237)
**Author:** [@christianf](https://discourse.huel.com/u/christianf)\ **Replies:** 1\ **Last updated:** [February 27, 2020, 2:33pm UTC](https://discourse.huel.com/t/military-student-discount-codes/8237 "2020-02-27T14:33:03Z")
Is there a way to use the discount codes permanently or do you have to re-insert them every time the subscription renews? Also I may one of the silent satisfied customers, but I’ve liked every version that’s come out (o… --- ## [Delivery Issues](https://discourse.huel.com/t/delivery-issues/8161)
**Author:** [@Mussa\_Marques](https://discourse.huel.com/u/Mussa_Marques)\ **Replies:** 2\ **Last updated:** [February 23, 2020, 2:17pm UTC](https://discourse.huel.com/t/delivery-issues/8161 "2020-02-23T14:17:34Z")
I ordered my first huel order on Sunday 16th Feb as I would be in the USA till 21st Feb ( Friday morning) Site says delivery is within 3 working days, so my calculation would be , Monday, Tuesday and delivery on Wednesd… --- ## [Subscription issues](https://discourse.huel.com/t/subscription-issues/8073)
**Author:** [@matthewU](https://discourse.huel.com/u/matthewU)\ **Replies:** 9\ **Last updated:** [February 18, 2020, 4:09pm UTC](https://discourse.huel.com/t/subscription-issues/8073 "2020-02-18T16:09:24Z")
Starting this new year my first new order was scheduled on January 10th. I had ordered my normal bag of chocolate and bag of berry. But I also added a one time order of 2 different flavor boosters to try them out. Januar… --- ## [Why do I have so many "pending" referrals?](https://discourse.huel.com/t/why-do-i-have-so-many-pending-referrals/8120)
**Author:** [@randyslavey](https://discourse.huel.com/u/randyslavey)\ **Replies:** 2\ **Last updated:** [February 16, 2020, 5:46pm UTC](https://discourse.huel.com/t/why-do-i-have-so-many-pending-referrals/8120 "2020-02-16T17:46:22Z")
I have a lot of “pending” referrals. Why? What does a pending referral mean? --- ## [System placed errant order - no one will respond](https://discourse.huel.com/t/system-placed-errant-order-no-one-will-respond/8090)
**Author:** [@joshuap17](https://discourse.huel.com/u/joshuap17)\ **Replies:** 3\ **Last updated:** [February 11, 2020, 4:33pm UTC](https://discourse.huel.com/t/system-placed-errant-order-no-one-will-respond/8090 "2020-02-11T16:33:15Z")
I got a notification that an order was sent out about a week ago that I never placed and have been trying to get it reversed ever since. When chocolate went out of stock (which is the only flavor I buy), my subscription … --- ## [I want to buy more product](https://discourse.huel.com/t/i-want-to-buy-more-product/8084)
**Author:** [@fredwollman](https://discourse.huel.com/u/fredwollman)\ **Replies:** 2\ **Last updated:** [February 10, 2020, 4:47pm UTC](https://discourse.huel.com/t/i-want-to-buy-more-product/8084 "2020-02-10T16:47:41Z")
but your wed site is not obvious on how as to how to go about doing that…poor design… --- ## [Cant Seem to Place Order](https://discourse.huel.com/t/cant-seem-to-place-order/8028)
**Author:** [@Zarge](https://discourse.huel.com/u/Zarge)\ **Replies:** 1\ **Last updated:** [February 4, 2020, 3:44pm UTC](https://discourse.huel.com/t/cant-seem-to-place-order/8028 "2020-02-04T15:44:25Z")
Ive tried to place an order several times, every time i verify all my information and payment info is correct, make sure the order is correct, etc… I click on “place my order” and it just sits there… spinning… forever…… --- ## [RTD back in stock - couldn't add it back to existing subsciption](https://discourse.huel.com/t/rtd-back-in-stock-couldnt-add-it-back-to-existing-subsciption/7948)
**Author:** [@JSchlackman](https://discourse.huel.com/u/JSchlackman)\ **Replies:** 17\ **Last updated:** [January 29, 2020, 11:40pm UTC](https://discourse.huel.com/t/rtd-back-in-stock-couldnt-add-it-back-to-existing-subsciption/7948 "2020-01-29T23:40:13Z")
Got the email this morning that Berry and Vanilla RTD are back in stock - hurray! Per the email, I then tried to add a box of Berry back to my existing sub (which was reduced to 1x box Chocolate during the stock issues),… --- ## [Support team doesn't support customers](https://discourse.huel.com/t/support-team-doesnt-support-customers/7888)
**Author:** [@Yusuke](https://discourse.huel.com/u/Yusuke)\ **Replies:** 1\ **Last updated:** [January 21, 2020, 2:39pm UTC](https://discourse.huel.com/t/support-team-doesnt-support-customers/7888 "2020-01-21T14:39:12Z")
14days has passed since the day I ordered, but I have not received yet completely. I inquired of my order several times, but support team always replied " Please wait for a while, we will confirm with logistics team" H… --- ## [Referral not showing up on my account](https://discourse.huel.com/t/referral-not-showing-up-on-my-account/7767)
**Author:** [@fishies](https://discourse.huel.com/u/fishies)\ **Replies:** 3\ **Last updated:** [January 20, 2020, 3:29pm UTC](https://discourse.huel.com/t/referral-not-showing-up-on-my-account/7767 "2020-01-20T15:29:51Z")
My friend says he received the $15 off credit for his first order. I haven’t gotten any email indicating that my referral was successful, and the referrals tab on my Huel account page says “No successful referrals yet”. … --- ## [Logout Issues On Mobile](https://discourse.huel.com/t/logout-issues-on-mobile/7853)
**Author:** [@Dale\_Clark\_Massey](https://discourse.huel.com/u/Dale_Clark_Massey)\ **Replies:** 0\ **Last updated:** [January 18, 2020, 10:46pm UTC](https://discourse.huel.com/t/logout-issues-on-mobile/7853 "2020-01-18T22:46:53Z")
Is anyone else unable to logout of the main Huel site on their mobile phone (Android OS)? I have experienced this the last two times I logged into the site; still unable to logout after clearing my cache. I was able to f… --- ## [Not letting me cancel subscription](https://discourse.huel.com/t/not-letting-me-cancel-subscription/3116)
**Author:** [@Booterskoot](https://discourse.huel.com/u/Booterskoot)\ **Replies:** 10\ **Last updated:** [January 12, 2020, 1:34pm UTC](https://discourse.huel.com/t/not-letting-me-cancel-subscription/3116 "2020-01-12T13:34:35Z")
Hello, I keep getting “error 404 page not found” when clicking on the manage subscription option to cancel my subscription to avoid being charged again due to the fact that I still have enough left from my previous order… --- ## [RTD Berry and Vanilla Out?](https://discourse.huel.com/t/rtd-berry-and-vanilla-out/7671)
**Author:** [@boles](https://discourse.huel.com/u/boles)\ **Replies:** 5\ **Last updated:** [January 10, 2020, 1:02am UTC](https://discourse.huel.com/t/rtd-berry-and-vanilla-out/7671 "2020-01-10T01:02:14Z")
Any idea when Vanilla and Berry RTD will be back in stock? They’ve both been unavailable since before – December 20 in the last decade – when I was forced to make an all Chocolate order. You’re messing with my food sou… --- ## [Wrong Order, Wrong Dispatch Date - what's up with Huel's system?](https://discourse.huel.com/t/wrong-order-wrong-dispatch-date-whats-up-with-huels-system/7595)
**Author:** [@hueluxe](https://discourse.huel.com/u/hueluxe)\ **Replies:** 2\ **Last updated:** [December 30, 2019, 4:28pm UTC](https://discourse.huel.com/t/wrong-order-wrong-dispatch-date-whats-up-with-huels-system/7595 "2019-12-30T16:28:22Z")
A few weeks ago, I read about the changes to the huel formula and was really excited to try version 3.0. So, I delayed my order to make sure I got the new version. Imagine my surprise when I receive the old version early… --- ## [Referral Bonus is $15 for new people and $10 for me?](https://discourse.huel.com/t/referral-bonus-is-15-for-new-people-and-10-for-me/7560)
**Author:** [@randyslavey](https://discourse.huel.com/u/randyslavey)\ **Replies:** 4\ **Last updated:** [December 24, 2019, 11:40pm UTC](https://discourse.huel.com/t/referral-bonus-is-15-for-new-people-and-10-for-me/7560 "2019-12-24T23:40:52Z")
My kid just started a subscription and their account says new referrals are worth $15 each. I went into my account and it still says $10. How can long-time customers get the $15 referral bonus? --- ## [Check out the new account area!](https://discourse.huel.com/t/check-out-the-new-account-area/7522)
**Author:** [@Tim\_Huel](https://discourse.huel.com/u/Tim_Huel)\ **Replies:** 1\ **Last updated:** [December 20, 2019, 7:13pm UTC](https://discourse.huel.com/t/check-out-the-new-account-area/7522 "2019-12-20T19:13:48Z")
Hey all, I know there have been a lot of Huel announcements recently, but this one is less a product and more a massive improvement to your user experience as subscribers! About two weeks ago we rolled out our latest ac… --- ## [Help! Subscription won’t update!](https://discourse.huel.com/t/help-subscription-won-t-update/7281)
**Author:** [@antjohn](https://discourse.huel.com/u/antjohn)\ **Replies:** 3\ **Last updated:** [December 19, 2019, 3:03pm UTC](https://discourse.huel.com/t/help-subscription-won-t-update/7281 "2019-12-19T15:03:33Z")
I’ve tried to update my subscription many times, but the Huel site keeps giving an error message. Can someone help me update my subscription and place my order today, 11/22/19? --- ## [Product is Unavaliable](https://discourse.huel.com/t/product-is-unavaliable/7477)
**Author:** [@MATTHINTON](https://discourse.huel.com/u/MATTHINTON)\ **Replies:** 2\ **Last updated:** [December 16, 2019, 10:29pm UTC](https://discourse.huel.com/t/product-is-unavaliable/7477 "2019-12-16T22:29:19Z")
So, apparently Huel (USA) is sold out of chocolate and vanilla? I’ve tried and they cannot be selected at checkout. As a newbie, does this happen often? I hate to mention the obvious, but a well run group must not let … --- ## [Chocolate Flavor Out Of Stock](https://discourse.huel.com/t/chocolate-flavor-out-of-stock/4040)
**Author:** [@HuelMike](https://discourse.huel.com/u/HuelMike)\ **Replies:** 3\ **Last updated:** [December 13, 2019, 8:53am UTC](https://discourse.huel.com/t/chocolate-flavor-out-of-stock/4040 "2019-12-13T08:53:48Z")
I’ve been checking for about a week and a half and the chocolate flavor booster has been out of stock the whole time. Any ideas when it will be back in stock? I’m delaying my second purchase because of this. Thanks! --- ## [Cannot apply $15 referral code to subscription](https://discourse.huel.com/t/cannot-apply-15-referral-code-to-subscription/7300)
**Author:** [@ean5533](https://discourse.huel.com/u/ean5533)\ **Replies:** 5\ **Last updated:** [November 25, 2019, 3:16pm UTC](https://discourse.huel.com/t/cannot-apply-15-referral-code-to-subscription/7300 "2019-11-25T15:16:24Z")
I have a $15 referral code that I’ve been trying to apply to my subscription for a few weeks now. I’m copy-pasting it into the “Enter your discount code” section on the Subscriptions and Orders page. When I hit “Apply” I… --- ## [Quotation about flavor boost sampler pack](https://discourse.huel.com/t/quotation-about-flavor-boost-sampler-pack/7263)
**Author:** [@paxton](https://discourse.huel.com/u/paxton)\ **Replies:** 1\ **Last updated:** [November 21, 2019, 3:05pm UTC](https://discourse.huel.com/t/quotation-about-flavor-boost-sampler-pack/7263 "2019-11-21T15:05:32Z")
I’m only able to add the 8 pack flavor boost sampler to my subscription. Will this automatically be replaced with the new 10 pack? Thanks! --- ## [Mobile website functionality](https://discourse.huel.com/t/mobile-website-functionality/7054)
**Author:** [@sly\_bandicoop](https://discourse.huel.com/u/sly_bandicoop)\ **Replies:** 8\ **Last updated:** [November 21, 2019, 2:44pm UTC](https://discourse.huel.com/t/mobile-website-functionality/7054 "2019-11-21T14:44:50Z")
When logged into my account, the “edit” button on the subscription management page does not load the next page when prompted. I have attempted this action on two different iPhones (X and XR) running the latest iOS (13.1.… [Previous page](https://discourse.huel.com/c/site-feedback/3.md?page=1) [Next page](https://discourse.huel.com/c/site-feedback/3.md?page=3)