# Site Feedback

**URL:** https://discourse.huel.com/c/site-feedback/3.md

[Latest](https://discourse.huel.com/latest.md) · [Categories](https://discourse.huel.com/categories.md)

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## [Huel+ Code Not working](https://discourse.huel.com/t/huel-code-not-working/13928)

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**Author:** [@kenrobertsyoga](https://discourse.huel.com/u/kenrobertsyoga)\
**Replies:** 0\
**Last updated:** [September 25, 2026, 2:41pm UTC](https://discourse.huel.com/t/huel-code-not-working/13928 "2026-09-25T14:41:06Z")

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I just redeemed some points for a Huel+ discount code that I thought I could use on any purchase or apply to my subscription, but it doesn’t seem to be working. The code says it’s valid until the end of December 2026, b…

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## [Please make Huel available for SNAP/EBT recipients](https://discourse.huel.com/t/please-make-huel-available-for-snap-ebt-recipients/13725)

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**Author:** [@kushaintloud](https://discourse.huel.com/u/kushaintloud)\
**Replies:** 4\
**Last updated:** [September 8, 2026, 12:09pm UTC](https://discourse.huel.com/t/please-make-huel-available-for-snap-ebt-recipients/13725 "2026-09-08T12:09:52Z")

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I have seen countless threads on this topic, plenty of people pointing out that Soylent is available for SNAP/EBT recipients, all with the same customer service rep bot replying with the same automated answer that attent…

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## [Unable to manage subscription](https://discourse.huel.com/t/unable-to-manage-subscription/13842)

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**Author:** [@fujoshikiddo](https://discourse.huel.com/u/fujoshikiddo)\
**Replies:** 1\
**Last updated:** [February 23, 2026, 7:41pm UTC](https://discourse.huel.com/t/unable-to-manage-subscription/13842 "2026-02-23T19:41:12Z")

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I am unable to access the ‘manage subscription’ page as it hangs every time I attempt to access it. I have tried multiple devices - phone, tablet, pc, and yet nothing is working. it hangs in every single instance. I clea…

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## [First time customer](https://discourse.huel.com/t/first-time-customer/13654)

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**Author:** [@MMalario3](https://discourse.huel.com/u/MMalario3)\
**Replies:** 7\
**Last updated:** [July 14, 2025, 5:41pm UTC](https://discourse.huel.com/t/first-time-customer/13654 "2025-07-14T17:41:39Z")

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Just received my first order, very excited!!! Quick questions…. One, after I add powder and water, do I shake the bottle with the internal “grid” still in??? Two, is it recommended to drink from my Huel bottle or shou…

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## [Cheers to the new subscription management system](https://discourse.huel.com/t/cheers-to-the-new-subscription-management-system/13561)

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**Author:** [@Jeffro](https://discourse.huel.com/u/Jeffro)\
**Replies:** 9\
**Last updated:** [June 19, 2025, 1:38pm UTC](https://discourse.huel.com/t/cheers-to-the-new-subscription-management-system/13561 "2025-06-19T13:38:23Z")

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It was so clunky before with deliveries and products bifurcated. So happy you made the effort to redesign it. At first look through it seems much more streamlined. LOVE that it clearly itemizes products, costs, discount…

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## [Additional Subscription Option](https://discourse.huel.com/t/additional-subscription-option/13635)

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**Author:** [@sirmeili](https://discourse.huel.com/u/sirmeili)\
**Replies:** 2\
**Last updated:** [June 18, 2025, 1:20pm UTC](https://discourse.huel.com/t/additional-subscription-option/13635 "2025-06-18T13:20:11Z")

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Would it be possible to add another option for just “monthly” for subscriptions. We budget our monthly bills based on the month and currently I have to come in every month and remember to change the date to the 1st of th…

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## [New subscription interface and loading screens](https://discourse.huel.com/t/new-subscription-interface-and-loading-screens/13564)

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**Author:** [@i\_love\_powdered\_food](https://discourse.huel.com/u/i_love_powdered_food)\
**Replies:** 1\
**Last updated:** [April 14, 2025, 12:04pm UTC](https://discourse.huel.com/t/new-subscription-interface-and-loading-screens/13564 "2025-04-14T12:04:23Z")

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The new subscription management is much easier and more intuitive now. Thank you! It’s a huge improvement over the old one. Just one small piece of feedback: Could you please add a visual indicator for when a product is…

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## [Unable to Edit Subscription on the web site](https://discourse.huel.com/t/unable-to-edit-subscription-on-the-web-site/13103)

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**Author:** [@piffgrim](https://discourse.huel.com/u/piffgrim)\
**Replies:** 3\
**Last updated:** [March 5, 2024, 2:02am UTC](https://discourse.huel.com/t/unable-to-edit-subscription-on-the-web-site/13103 "2024-03-05T02:02:09Z")

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Anyone else having this problem? I was trying to change the flavors of my subscription but the page got blank.

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## [Status of current order is missing](https://discourse.huel.com/t/status-of-current-order-is-missing/12868)

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**Author:** [@Samatha](https://discourse.huel.com/u/Samatha)\
**Replies:** 1\
**Last updated:** [August 7, 2023, 10:51am UTC](https://discourse.huel.com/t/status-of-current-order-is-missing/12868 "2023-08-07T10:51:30Z")

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I have been using huel for a while now. I mainly use huel black. I just ordered Daily Greens. I didn’t receive any email confirming my order or acknowledging it in any way. My card was charged. I can’t tell if Huel is s…

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## [Delete Payment Method?](https://discourse.huel.com/t/delete-payment-method/12843)

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**Author:** [@Flynn\_Cycle](https://discourse.huel.com/u/Flynn_Cycle)\
**Replies:** 2\
**Last updated:** [July 20, 2023, 11:18pm UTC](https://discourse.huel.com/t/delete-payment-method/12843 "2023-07-20T23:18:30Z")

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Please provide a way to delete old unused credit cards. Thank you. To expound on this a bit: In this day and age of online security awareness, I find it a bit incredulous that this type of functionality does not exist…

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## [Scoop Confusion - help needed](https://discourse.huel.com/t/scoop-confusion-help-needed/12693)

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**Author:** [@mhunnicutt](https://discourse.huel.com/u/mhunnicutt)\
**Replies:** 1\
**Last updated:** [March 25, 2023, 11:27pm UTC](https://discourse.huel.com/t/scoop-confusion-help-needed/12693 "2023-03-25T23:27:02Z")

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I just received my first Huel order. There are no instructions as far as which scoop size goes with which product and I received 5 scoopers - 2 small and 3 large. I have multiple bags of products so I have no idea what…

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## [Teacher Discount?](https://discourse.huel.com/t/teacher-discount/12651)

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**Author:** [@cmhinga](https://discourse.huel.com/u/cmhinga)\
**Replies:** 1\
**Last updated:** [March 17, 2023, 5:01pm UTC](https://discourse.huel.com/t/teacher-discount/12651 "2023-03-17T17:01:20Z")

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I am glad to see that there is a discount for Military and students through SheerID. Is there any chance teachers could be added to that discount? I can’t speak for everyone but I know for me, the idea of a healthy meal …

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## [Mac and cheese support](https://discourse.huel.com/t/mac-and-cheese-support/11754)

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**Author:** [@oldshield](https://discourse.huel.com/u/oldshield)\
**Replies:** 8\
**Last updated:** [March 13, 2023, 9:08pm UTC](https://discourse.huel.com/t/mac-and-cheese-support/11754 "2023-03-13T21:08:44Z")

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does Huel not have a support contact? My issue is the Mac and cheese formula seems to have changed and is runny now and not thick and creamy. It is really gross. Hey Hule, fix the mac and cheese.

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## [Can I change my username?](https://discourse.huel.com/t/can-i-change-my-username/12599)

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**Author:** [@Philostory14](https://discourse.huel.com/u/Philostory14)\
**Replies:** 2\
**Last updated:** [March 12, 2023, 6:08pm UTC](https://discourse.huel.com/t/can-i-change-my-username/12599 "2023-03-12T18:08:18Z")

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Is there anyway I can change my username on this website, which is the USA Huel Forum website? On the global Huel forum website, I can change my username, but I can’t do so here. Thanks for any feedback that is provided. …

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## [Order details button](https://discourse.huel.com/t/order-details-button/12561)

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**Author:** [@lewisjt](https://discourse.huel.com/u/lewisjt)\
**Replies:** 3\
**Last updated:** [March 1, 2023, 8:07pm UTC](https://discourse.huel.com/t/order-details-button/12561 "2023-03-01T20:07:40Z")

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When reviewing my order history my first order has an “Order Details” button. My second order does not. I’m wondering why that is.

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## [Red reply count](https://discourse.huel.com/t/red-reply-count/12557)

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**Author:** [@lewisjt](https://discourse.huel.com/u/lewisjt)\
**Replies:** 3\
**Last updated:** [February 23, 2023, 3:51pm UTC](https://discourse.huel.com/t/red-reply-count/12557 "2023-02-23T15:51:57Z")

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When viewing the forum some reply count numbers are red. Does anyone know what that indicates? I couldn’t find anything on the discourse website in their interface document. Example

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## [Tried to add the new Superfoods product to my subscription](https://discourse.huel.com/t/tried-to-add-the-new-superfoods-product-to-my-subscription/12544)

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**Author:** [@CWHueligan](https://discourse.huel.com/u/CWHueligan)\
**Replies:** 1\
**Last updated:** [February 21, 2023, 6:30pm UTC](https://discourse.huel.com/t/tried-to-add-the-new-superfoods-product-to-my-subscription/12544 "2023-02-21T18:30:20Z")

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I don’t see an option to add it onto my subscription bundle unfortunately. Any advice on how to do this? When I go to edit my subscription I don’t see it available in the products. I can however purchase as a one-time …

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## [Build your own bundle page not loading on desktop computer](https://discourse.huel.com/t/build-your-own-bundle-page-not-loading-on-desktop-computer/12488)

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**Author:** [@nancikennedy](https://discourse.huel.com/u/nancikennedy)\
**Replies:** 0\
**Last updated:** [February 7, 2023, 1:36am UTC](https://discourse.huel.com/t/build-your-own-bundle-page-not-loading-on-desktop-computer/12488 "2023-02-07T01:36:54Z")

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The page @ Build your own Bundle – Huel is stuck on “We are fetching products” all day today. I have tried on both Edge and Chrome on Windows 11. I can get to it from Chrome or Safari on my iPhone.

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## [Frustrating UX / ordering process and bugs](https://discourse.huel.com/t/frustrating-ux-ordering-process-and-bugs/12277)

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**Author:** [@huelwzrd](https://discourse.huel.com/u/huelwzrd)\
**Replies:** 0\
**Last updated:** [November 23, 2022, 7:07am UTC](https://discourse.huel.com/t/frustrating-ux-ordering-process-and-bugs/12277 "2022-11-23T07:07:07Z")

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There appears to be a bug when adding Chick’n & Mushroom from the “build your own bundle” page. It shows the same price as other flavors even though this flavor is cheaper in the regular ‘savory’ ordering page. The …

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## [First time Green Curry](https://discourse.huel.com/t/first-time-green-curry/12262)

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**Author:** [@meep7687](https://discourse.huel.com/u/meep7687)\
**Replies:** 1\
**Last updated:** [November 14, 2022, 9:29pm UTC](https://discourse.huel.com/t/first-time-green-curry/12262 "2022-11-14T21:29:06Z")

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Hello, I just signed up for my first order and was hoping to try the Green Curry with the promotion for new email listing members. Unfortunately I got the email with the code for the curry after I had already checked out…

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## [Unable to Change Billing Address & Shipping Address](https://discourse.huel.com/t/unable-to-change-billing-address-shipping-address/10667)

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**Author:** [@Pinedon](https://discourse.huel.com/u/Pinedon)\
**Replies:** 6\
**Last updated:** [October 28, 2022, 2:06pm UTC](https://discourse.huel.com/t/unable-to-change-billing-address-shipping-address/10667 "2022-10-28T14:06:48Z")

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Hello, An order was processed earlier today for my current subscription. I just noticed that this order was billed to my previous billing address (I moved a couple of months ago). I see on the website that you are given…

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## [Huel Flavor Boosts currently out of stock](https://discourse.huel.com/t/huel-flavor-boosts-currently-out-of-stock/11964)

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**Author:** [@scarrynightt](https://discourse.huel.com/u/scarrynightt)\
**Replies:** 10\
**Last updated:** [September 30, 2022, 2:20pm UTC](https://discourse.huel.com/t/huel-flavor-boosts-currently-out-of-stock/11964 "2022-09-30T14:20:20Z")

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Was about to order my next batch of Huel when I realized ALL of the flavor boosts are out of stock. Any idea when these will be in stock again or what’s going on? I just want to make sure I don’t order and they are back…

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## [Where is the delete account button?](https://discourse.huel.com/t/where-is-the-delete-account-button/11954)

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**Author:** [@heyib12747](https://discourse.huel.com/u/heyib12747)\
**Replies:** 2\
**Last updated:** [July 20, 2022, 9:12pm UTC](https://discourse.huel.com/t/where-is-the-delete-account-button/11954 "2022-07-20T21:12:29Z")

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By now, in the civilized world people can delete their account and their information! Be civilized! P.S. Tell the person who is in charge of this decision and never added a delete account button that he’s a

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## [Issue logging into account](https://discourse.huel.com/t/issue-logging-into-account/4136)

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**Author:** [@Josh](https://discourse.huel.com/u/Josh)\
**Replies:** 13\
**Last updated:** [March 14, 2022, 4:34pm UTC](https://discourse.huel.com/t/issue-logging-into-account/4136 "2022-03-14T16:34:01Z")

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I created my Huel account on the main website, and even received the confirmation email for it, and now it tells me I have invalid login credentials and no account under my email. I can not check on my orders or adjust a…

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## [Stop Mistreating Trans Huelegans](https://discourse.huel.com/t/stop-mistreating-trans-huelegans/11387)

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**Author:** [@Shivian](https://discourse.huel.com/u/Shivian)\
**Replies:** 8\
**Last updated:** [January 6, 2022, 12:37pm UTC](https://discourse.huel.com/t/stop-mistreating-trans-huelegans/11387 "2022-01-06T12:37:33Z")

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You sent me a survey to fill out, but I never got past the first question. Treating the beautiful spectrum of gender diversity this poorly is deeply upsetting. Once you start respecting me as a human, as well as my tr…

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## [Does Huel ship orders in multiple packages?](https://discourse.huel.com/t/does-huel-ship-orders-in-multiple-packages/11376)

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**Author:** [@XiaoPangZi](https://discourse.huel.com/u/XiaoPangZi)\
**Replies:** 1\
**Last updated:** [November 15, 2021, 2:32pm UTC](https://discourse.huel.com/t/does-huel-ship-orders-in-multiple-packages/11376 "2021-11-15T14:32:40Z")

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Does Huel ship orders in multiple packages? We only got tracking for 1. My wife had tried some of my Huel and we making an order for the both of us after trying a small amount. We ordered 16 3.0 and some one of each of …

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## [Website feedback, problems, and annoyances](https://discourse.huel.com/t/website-feedback-problems-and-annoyances/11253)

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**Author:** [@krista](https://discourse.huel.com/u/krista)\
**Replies:** 3\
**Last updated:** [October 21, 2021, 1:09pm UTC](https://discourse.huel.com/t/website-feedback-problems-and-annoyances/11253 "2021-10-21T13:09:07Z")

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i like huel, but your website has a few issues. 1- the loading account animation is unnecessary and pops up way too frequently. your website should not need this much of a delay to interact with a database. 2- when i’m…

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## [My shipment was shipped but when I click the tracking number it says page lost](https://discourse.huel.com/t/my-shipment-was-shipped-but-when-i-click-the-tracking-number-it-says-page-lost/11235)

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**Author:** [@Theeirishpeddler](https://discourse.huel.com/u/Theeirishpeddler)\
**Replies:** 3\
**Last updated:** [September 30, 2021, 2:27pm UTC](https://discourse.huel.com/t/my-shipment-was-shipped-but-when-i-click-the-tracking-number-it-says-page-lost/11235 "2021-09-30T14:27:45Z")

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I got the email saying my order was shipped. So when I clicked on the tracking number it’s says page was lost or deleted on the fed ex site. So I have no way of knowing what’s going on. I ordered my huel on Friday.

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## [FedEx Deliver instructions](https://discourse.huel.com/t/fedex-deliver-instructions/11109)

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**Author:** [@Siphon880hs](https://discourse.huel.com/u/Siphon880hs)\
**Replies:** 1\
**Last updated:** [August 25, 2021, 6:53am UTC](https://discourse.huel.com/t/fedex-deliver-instructions/11109 "2021-08-25T06:53:08Z")

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@Domenique\_Huel Hi, is it possible to add a Delivery Instructions field at Addresses? I live in an apartment. From my address Fedex can tell I live on the second floor. But FedEx likes to leave the drinks downstairs un…

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## [Please fix the huel logo](https://discourse.huel.com/t/please-fix-the-huel-logo/11026)

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**Author:** [@miked](https://discourse.huel.com/u/miked)\
**Replies:** 1\
**Last updated:** [July 28, 2021, 11:20pm UTC](https://discourse.huel.com/t/please-fix-the-huel-logo/11026 "2021-07-28T23:20:57Z")

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Would you please update the logo on the main huel.com site? Nevermind… this is fine

[Next page](https://discourse.huel.com/c/site-feedback/3.md?page=1)